1. Introduction

BookYarra manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how BookYarra collects, uses, discloses, and safeguards personal information through its website, applications, and associated services (“Services”).
Use of the Services constitutes acceptance of this Policy.

2. Personal Information Collected

BookYarra collects information reasonably necessary to operate its Services, including:

• Identification details (e.g. full name)
• Contact information (e.g. email, phone number, address)
• Account credentials and profile data
• Booking and transaction records
• Limited payment-related metadata (e.g. card type, masked digits, expiry)
• Device, log, and usage data (e.g. IP address, browser type)
• General location information
• Customer communications, feedback, and reviews

Information may be collected directly from users or via interactions with service providers using the platform.

3. Purpose of Collection

Personal information is used for legitimate business purposes, including:

• Facilitating bookings and service delivery
• Managing user accounts and authentication
• Processing transactions and payments
• Enabling communication between users and providers
• Providing customer support
• Improving system performance, analytics, and user experience
• Sending service notifications and, where permitted, marketing communications

De-identified and aggregated data may be used for analysis and service optimisation.

4. Disclosure of Personal Information

BookYarra may disclose personal information where necessary to:

• Service providers for booking fulfilment
• Payment processors and financial service providers
• Technology vendors, hosting providers, and analytics services
• Professional advisers and contractors
• Regulatory authorities, courts, or law enforcement where required

User-generated content (such as reviews) may be publicly accessible.
Disclosure is limited to what is reasonably required for operational or legal purposes.

5. Cross-Border Disclosure

Personal information may be processed or stored outside Australia, including in jurisdictions where BookYarra’s service providers operate.
Where overseas disclosure occurs, BookYarra takes reasonable steps to ensure recipients handle information in a manner consistent with Australian privacy obligations.

6. Data Retention

BookYarra retains personal information only for as long as necessary to:

• Deliver Services
• Maintain account functionality
• Comply with legal, taxation, and regulatory obligations
• Resolve disputes and enforce agreements

Retention periods typically align with statutory requirements (e.g. up to 6–7 years for financial records).
De-identified information may be retained indefinitely.

7. Data Security

BookYarra implements appropriate technical and organisational safeguards, including:

• Encryption of sensitive data in transit
• Access control and authentication mechanisms
• Monitoring systems to detect unauthorised access

Despite these measures, no system can guarantee absolute security.

8. Access and Correction

Users may request:

• Access to their personal information
• Correction of inaccurate, incomplete, or outdated data

Requests will be handled in accordance with applicable legal requirements.

9. Marketing and Communications

BookYarra may send service-related communications and, where consent has been provided, marketing content.
Users may opt out of marketing communications at any time using unsubscribe mechanisms or account settings.
All communications comply with the Spam Act 2003 (Cth).

10. Third-Party Services

The Services may include links to external websites or integrations with third-party providers.
BookYarra uses Stripe as its payment gateway for processing transactions. All payments, refunds, and related financial operations are handled by Stripe and are subject to Stripe’s applicable terms, conditions, and refund policies.
BookYarra does not store full payment card details and relies on Stripe to securely process payment information in accordance with industry standards.
BookYarra is not responsible for the privacy practices, policies, or content of third-party providers. Users should review the relevant privacy policies of those providers before using their services.

11. Cookies and Tracking Technologies

BookYarra uses cookies and similar technologies to:

• Maintain session functionality
• Analyse usage patterns and performance
• Improve user experience

Users can control cookie preferences through browser settings.

12. Complaints and Regulatory Rights

If a user believes their privacy rights have been breached, they may submit a complaint to BookYarra.
If unresolved, complaints may be escalated to the Office of the Australian Information Commissioner.

13. Updates to this Policy

BookYarra may update this Privacy Policy from time to time.
Updated versions will be published on the platform, and continued use of the Services constitutes acceptance of any changes.

14. Contact

Privacy-related enquiries, access requests, and complaints can be submitted through BookYarra’s designated support channels.